Policies
Shipping Policy
Orders are packed and shipped from Quezon City, Metro Manila to addresses nationwide.
Processing time
Orders placed on business days are packed and handed to the courier within 1–2 business days. Orders placed on Sundays or holidays are processed on the next business day.
Delivery fees and timelines
Exact delivery fees and estimated delivery windows are calculated at checkout based on your address, so you see the real cost before you pay. We don't quote timelines we can't guarantee — courier delays caused by weather or peak season are outside our control.
Tracking
Once your parcel is picked up you'll receive a confirmation with tracking details from the courier at the email address used at checkout.
Wrong or incomplete addresses
Please double-check your address and mobile number at checkout. If a parcel is returned to us because the address was incorrect or nobody was available to receive it, re-delivery may incur an additional shipping fee.
Damaged in transit
If your regulator arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging and we'll arrange a replacement or refund.