Policies
Return & Refund Policy
If the regulator isn't right for your tank, you can send it back. Here's exactly how.
Return window
You may request a return within 7 days of receiving your order. Items must be unused, uninstalled and in their original packaging with the manual included.
Damaged, defective or wrong item
If your order arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We cover the return shipping and send a replacement or issue a full refund — your choice.
Change of mind or wrong fit
If you ordered the wrong regulator for your tank, we'll accept the return under the conditions above. Return shipping for change-of-mind returns is shouldered by the buyer.
Items we cannot accept
For safety reasons we cannot accept regulators that have already been installed on a gas tank, show signs of use or tampering, or are missing parts or original packaging.
How to start a return
Message us with your order number and the reason for the return. We'll confirm the return address and the steps. Once the item is received and inspected, refunds are processed back to your original payment method within 5–10 business days.